Search by job, company or skills

Shopee

CX BPI (CS QA) (SPX Express - Contract)

Shopee
Philippines
1-3 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 19 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description:

  • To maintain scorecard to match each team's, company regulation and goals
  • To audit the FTE & BPO staff, lead weekly performance update to make sure standard is being followed
  • Consolidate QA score and analyze results to
  • Work closely with training on refresher course
  • Work closely with CX Ops to improve process
  • Improve Internal QA workflow by maximize available tools to increase accuracy
  • Monitor unit-level customer feedback mechanisms and maintain customer feedback log.
  • Act as an advocate for quality assurance and enhancement.
  • Provides constructive and actionable data-driven or simplifies complex into more understandable insights report to various internal support groups as needed.
  • Utilizes quality monitoring data management system to compile and track quality performance of CS teams and individual agents.


Requirements:

  • Bachelor's Degree in a related field
  • Good command of written and spoken English
  • Excellent communication skills
  • 1-3 years of QA management and related experience is a plus
  • Strong analytical skills to conduct data-driven decisions and Proven ability to solve problems creatively
  • Strong familiarity with educating management software tools, methodologies, and best practices
  • Genuine enthusiasm is highly desirable for QA

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Quality Assurance
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144426611

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Last Updated: 17-03-2026 05:36:42 AM
Homejobs in PhilippinesCX BPI (CS QA) (SPX Express - Contract)