Working Conditions:
Hybrid - 4x onsite
Day or Mid (flexi)
West Ave, Aseana Paranaque (in front of Ayala Malls Manila Bay)
Full-time work
ASAP!
Job Details:
- Minimum 7–10 years of experience in Customs operations / Customs services, preferably within logistics, freight forwarding, or shared services environments; or
- 7–10 years of managerial experience in operational processes within comparable operational environments to Customs operations, preferably within a GBS or BPO environment.
- Minimum 5 years of experience leading multi-layered organizations (managers of managers) across large-scale or multi-site operations.
- Proven experience with end-to-end service delivery ownership, including KPIs, SLAs, operational governance, and P&L accountability.
- Experience managing complex, multi-country or multi-client operations.
- Strong experience with Customs compliance, audits, and interaction with regulatory authorities.
- Proven track record in leading complex transitions, migrations, and large-scale ramp-ups.
- Experience in stakeholder and client relationship management in a service delivery environment.
- Experience Requirements
- The role requires extensive leadership experience in Customs Operations or similar operational environments, ideally within logistics, freight forwarding, GBS, or BPO organizations.
- The successful candidate should have a proven track record managing large, multi-layered teams, overseeing end-to-end service delivery, driving operational performance, ensuring Customs compliance, leading large-scale transformations and transitions, and managing complex multi-country or multi-client operations while maintaining strong stakeholder and client relationships.
- Professional Skills
- The ideal candidate should demonstrate strong operational leadership, deep knowledge of Customs processes and regulatory compliance, solid financial and performance management capabilities, and expertise in continuous improvement.
- The role also requires experience driving automation and digital transformation initiatives, strong analytical and decision-making skills, excellent communication and stakeholder management abilities, and the business acumen to connect operational performance with commercial and financial outcomes.
- Scope of Responsibility
- Oversight of 250+ FTEs.
- Operational responsibility across 15+ countries.
- Revenue accountability of approximately €7–8 million or more annually.
- Responsibility for service delivery performance, compliance, customer satisfaction, employee engagement, and financial results.
