CUSTOMER SUPPORT

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About The Role

We're looking for an experienced Customer Support professional who can handle customer concerns with confidence, empathy, and sound judgment. You'll be responsible for resolving issues efficiently, maintaining a high standard of service, and helping improve the overall customer experience.

What You'll Do

• Handle incoming customer calls and resolve concerns by identifying the issue and providing the best possible solution.
• Create a positive and professional customer experience in every interaction.
• Accurately document customer conversations and resolutions in the CRM.
• Identify recurring concerns and share recommendations to help improve products, processes, and service quality.
  
  

What We're Looking For

• Preferably with a Bachelor's degree; must have completed at least 2 years of college.
• With 2 to 3 years of customer service experience in the business process outsourcing industry.
• Excellent English communication skills, with strong verbal, listening, and written proficiency.
• Have proven track record for delivering high-quality customer service and resolving customer concerns effectively.
• Professional, dependable, and composed when handling challenging situations.
• Willing and able to work night shifts.
  
  

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