Coaching, Customer service

U.S. financial institutions, banking products servicing practices, client expectations, customer service standards, issue resolution, escalation handling, Online Mobile Banking, Call Handling, Zelle, Bill Pay technical support, case management systems

SAP, ERP systems, customer service, CRM Tools, data accuracy, Contract Administration, Order Management, order-to-cash processes, customer account registration, billing, Pricing

Coaching, Customer service

Shopify, Kustomer, Email-based customer service, Gorgias, E-commerce platforms, zendesk

Google Workspace (Docs, Calendar), Scheduling Software, Bpo, Crm Systems, customer service, Call Center, Sheets

Customer Experience (CX) standards, operational compliance , Customer service, Concierge, Reception, Queue Management, Branch Operations, Stakeholder Management

Customer service via phone, Basic computer navigation