UnifyCXis looking for an extraordinary
Customer Support Specialist to join our motivated and ambitious team.
What Will You Do
As a Customer Support Specialist, you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the client's digital marketing product suite to support their small business or non-profit.
In This Position You Will
- Act as a first point of contact and work with a diverse group of small business owners to ensure their success with the client's products and services via telephone
- Resolve technical and other support related inquiries and assist in escalations
- Escalate complex issues to the appropriate team members for resolution
- Provide feedback to leadership on defects and enhancements to improve the overall user/customer experience
- Document customer interactions and maintain accurate records in our customer relationship management system
- Educate customers on product features as well as online help resources
- Educate and coach customers on products and services to enhance their online marketing strategy
- Drive customer engagement to help our customers be more successful business owners
- Provide remote support in a call-center environment while adhering to a consistent and committed schedule
WhoYouAre:
- To be considered, candidates are expected to have the following:
- Required Qualifications:
- 1 year of Customer Support Experience
- At least 6 months of Tech Support Experience
- High School diploma or equivalent
Preferred Qualifications
- Ability to work in a team environment
- Ability to meet or exceed performance goals
- Ability to learn quickly and apply new skills
- PC literate, including Microsoft Office products
Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
