Customer Support Specialist (Print-on-Demand)
About The Company
Our client is a Latvian-American startup based in Riga, a powerful print-on-demand dropshipping business that works across the biggest e-commerce platforms.
They help aspiring entrepreneurs start their print-on-demand businesses by connecting them to a network of globally recognized print providers. Basically, merchants can create and sell unique products with their own designs without having to deal with end-to-end fulfillment.
We are looking for a responsible and hard-working new team member to join our journey in taking over the print-on-demand industry. You will work in an international environment with cool teammates and a casual atmosphere.
If you have excellent English communication skills, are a natural-born problem solver, and consider yourself a people person, this could be the place for you!
What You'll Be Doing
- Communicating with customers through live chat and email.
- Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print-on-demand.
- Assisting merchants with order-related and account-related issues.
- Building and maintaining effective communication with existing and new customers, as well as Print Partners.
Requirements
Qualifications
- At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
- Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage.
- Excellent written English communication skills.
- Strong customer service and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- Comfortable working with multiple systems and learning new technologies.
- Experience using Zendesk or similar customer support platforms is an advantage.
- Typing speed of at least 40 WPM with 90% accuracy is preferred.
Benefits
What We Offer
✔ Permanent Work-From-Home Job Opportunity
✔ Above-Industry Standard Compensation Package
✔ Premium Healthcare Coverage and Life Insurance
✔ Fun Monthly Employee Engagement Activities
✔ Opportunities for Learning, Personality Development, and Career Advancement
