Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer

Competitive pay

Flexible schedule

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

The OPENLANE's Logistics team will develop a lean logistics network that delivers the right car to the right customer every time and on time. The Logistics Specialist develops and maintains strong customer service skills and acts as a support partner by assisting customers including individual dealers, dealer groups, institutional accounts, fleet lease, factory and consignment and others by answering questions, providing information, and troubleshooting problems via phone or email. The specialist is responsible for utilizing effective tools and procedures as well as always following applicable state and federal laws to ensure workload is completed with maximum efficiency daily and in the most profitable way possible.

The Logistics Specialist acts independently but always collaborates with all departments to develop the customer experience as Fast, Fair and Easy.

Responsibilities And Duties

Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
Multi-task between phones, cases, reports, and web-based information
Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
Assist customers with tracking and tracing of shipments, handle escalated calls, and work internally with various departments to problem solve urgent/time-sensitive issues by taking ownership of all open actions
Work with Shipping Dealers to validate the location, availability and operability of units
Properly dispatch loads with approved carriers with correct pickup and delivery expectations
Run aging reports to proactively seek out possible problem loads before an issue arises and update sellers and buyers as needed.
Work with other departments to settle possible transport issues from Arbitrations or Voided Sales.
Communicate with sublet carriers to resolve issues and at times negotiate pricing to ensure compliance with all customers, contractor, and supplier expectations.
Assist customers in understanding the system and escalate any system issues appropriately.
Act as the Subject Matter Expert (SME) for the dispatching system and make recommendations that improve team productivity and the customer experience
Always promote teamwork. Set a good personal example of attitude and performance.
Recommend new customer services and procedures to reduce network costs and improve service.
Maintain a good flow of communication with their manager or designated supervisor and other personnel.
Performs other duties as assigned

Qualifications

The candidate should have a strong academic record. College graduates or equivalent work experience to be part of our growing team.
3-5 years of work experience. Experience in a call center or BPO company is preferable, but not a strict requirement.
Highly motivated, intelligent and have strong English communication skills.
The candidate must be willing to work in a hybrid working model (alternating two and three days WFH weekly).

Sound like a match Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Customer Support - Logistics Specialist (Seasonal)