Job Description
Requisition
- Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
- Documents all captured transactions in the call management suite
- Collaborates with Team members to achieve the Key Result Areas set by Management
- Creation of timely and accurate LOA based on members requirements
- Responds to availment queries and complaints or escalates them to the departments or units in charge
Experience And Training
- With 1 year experience in Customer Services
- Experience in customer service, preferably in healthcare or insurance industries.
Skills
- Strong verbal and written communication skills
- Proficient in using call management systems and MS Office applications.
- Ability to work in a fast-paced and team-oriented environment.
- Excellent problem-solving and multitasking skills.
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Metro Manila Company Website: https://www.maxicare.com.ph Job Function: Customer Service Company Industry/
Sector: Hospitals and Health Care
What We Offer
About The Company
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