Customer Support Representative

Company Description

Textellent, Inc. is a leading SMS marketing and campaign platform provider, offering innovative capabilities that integrate with CRM systems for personalized marketing, sales, and customer service texting campaigns. The platform includes self-service appointment scheduling with drip campaigns, ensuring TCPA compliance using artificial intelligence. This provides businesses with an automated, one-to-one response system for a better brand experience throughout the customer lifecycle.

Role Description

This is a full-time 100% work-from-home role for a Customer Support Representative. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, effective communication, troubleshooting issues, and delivering high-quality customer service on a daily basis.

Qualifications

• Customer Support, Customer Satisfaction, and Communication skills
• Customer Service and Troubleshooting abilities
• Experience in handling customer inquiries and providing solutions
• Excellent interpersonal and problem-solving skills
• Ability to adapt to different customer needs and situations
• Strong attention to detail and organizational skills
• Knowledge of CRM systems is a plus
• Minimum of a high school diploma, Bachelor's degree preferred