Location: Remote
Employment Type: Full-Time
Role Summary
We are looking for a customer-focused and highly communicative Customer Support Representative with at least 3 years of solid experience supporting customers in fast-paced environments. The ideal candidate has a background in sales, healthcare, or e-commerce and is experienced in handling customer inquiries, resolving issues efficiently, and delivering exceptional customer experiences.
This role is perfect for someone who is empathetic, solution-oriented, detail-oriented, and comfortable working with US, Australian, or international clients.
Key Responsibilities:
- Respond to customer inquiries via email, phone, live chat, and other communication channels
- Provide timely, accurate, and professional support to customers and clients
- Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
- Assist customers with product information, order tracking, billing concerns, account management, or service inquiries
- Maintain accurate customer records and document interactions in CRM or ticketing systems
- Collaborate with internal teams to resolve escalated concerns and improve customer satisfaction
- Support sales-related activities such as lead qualification, upselling, cross-selling, or appointment scheduling when needed
- Handle healthcare-related administrative support or e-commerce customer concerns, depending on the assigned account
- Meet productivity, quality, and customer satisfaction metrics
- Identify opportunities to improve customer support processes and workflows
Qualifications:
- At least 3 years of proven experience in Customer Support, Customer Service, or a related role
- Background in sales, healthcare, or e-commerce industries
- Experience supporting US, Australian, or international clients/customers
- Excellent verbal and written English communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience using CRM, ticketing, or customer support platforms such as Zendesk, Salesforce, HubSpot, Freshdesk, Gorgias, or similar tools
- Proficiency in Google Workspace and/or Microsoft Office Suite
- Ability to work independently and collaboratively within a remote team environment
- Reliable internet connection and a dedicated remote workspace
Nice to Have:
- Experience in inbound and outbound customer support
- Familiarity with healthcare scheduling systems, e-commerce platforms, or sales pipelines
- Experience with live chat and social media customer support
- Knowledge of KPI tracking and customer satisfaction metrics
- Experience in remote or global work environments
