Discover your 100% YOU with MicroSourcing!
Position:
Customer Support/Order Processing
Work setup: Work from home | Night shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Role Overview
Order Management
- Enter and process customer orders accurately in the company ERP/order management system
- Review orders for pricing, quantities, and customer requirements
- Confirm order details with sales or customers when necessary
- Monitor order status and update internal systems accordingly
Dispatch & Logistics Coordination
- Schedule and coordinate outbound shipments with warehouses and carriers
- Prepare shipping documents and ensure orders are dispatched correctly
- Track shipments and resolve delivery issues when they arise
- Communicate shipping schedules and updates to customers and internal teams
Operational Support
- Work closely with warehouse staff to ensure orders are picked and prepared correctly
- Coordinate priority orders and urgent shipments
- Maintain accurate order records and documentation
- Assist with inventory checks related to order fulfillment
Communication
- Serve as a key communication point between sales, warehouse, and customers
- Provide order status updates and resolve order discrepancies
- Escalate issues related to fulfillment, logistics, or customer requests
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
