Fulfill account manager renewals for Data Services products
Manage business unit established sla's.
Key Skills Required
Strong communication and customerservice skills
Ability to manage cases or tasks with accuracy and attention to detail
Familiarity with CRM or support systems (e.g., Salesforce, Zendesk)
Good timemanagement and organizational skills
Basic data entry and reporting abilities
Problemsolving and decisionmaking skills
Ability to work collaboratively across teams
Adaptability in a fastpaced environment
Processoriented mindset and ability to follow established workflows
Comfort using productivity tools (Excel, Outlook, Teams)
Ability to prioritize tasks and manage competing deadlines
Dependability and strong sense of ownership over assigned task
Qualifications
Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
With 12 years of experience in customer support, operations, order management, or a similar serviceoriented role
Strong written and verbal communication skills
Ability to manage customer inquiries, cases, or operational tasks with accuracy and attention to detail
Familiarity with CRM or casemanagement systems (e.g., Salesforce, Zendesk, ServiceNow)
Proficiency with productivity tools such as Microsoft Outlook, Excel, Teams, and Word
Strong organizational and timemanagement abilities, including handling multiple priorities
Problemsolving and criticalthinking skills with the ability to follow established processes
Ability to work collaboratively with crossfunctional teams
Demonstrated reliability, professionalism, and a customerfirst mindset
Adaptability in dynamic or fastpaced work environments
Ability to meet SLAs and adhere to internal policies and guidelines
Ability to work independently.
Experience in working directly with clients in a support capacity.
Strong work ethic and positive attitude, even in routine responsibilities.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Willingness to adjust/rotate schedule when needed.
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