About the Company
COL Financial is the Philippines leading online stockbroker, offering access to both stocks and the country's top funds at www.colfinancial.com. COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.
Responsibilities
- Develop and implement strategies to enhance overall client experience and service efficiency
- Establish, improve, and monitor customer support processes and service standards
- Ensure consistent and fair implementation of company policies and procedures
- Lead, mentor, and develop a diverse customer support team
- Handle escalated and complex client concerns
- Analyze support metrics and identify areas for operational improvement
- Collaborate with the different internal departments to resolve client issues effectively
- Continuously learn and stay updated on company products, trading processes, and internal systems
Qualifications
- Bachelor's Degree in Business, Finance, Management or any related course
- Preferably with at least 5 years of customer services experience, with 2-3 years in a leadership or managerial role
- Experience in financial services, fintech, banking, or brokerage is an advantage, experience in customer service is preferred
- Strong critical thinking and problem-solving skills
- Technologically adept; comfortable learning new systems and basic troubleshooting
- Excellent verbal and written communication skills
- Customer-centric mindset with strong decision-making ability
- Able to thrive in a fast-paced, high-accountability environment
