Company Description
COL Financial Group, Inc. is the Philippines leading online stockbroker, offering an online platform that provides access to both stocks and top mutual funds in the country.
Established in 1999, COL Financial has earned the trust of over 500,000 clients by helping individuals achieve financial independence through the Philippine stock market.
With a strong commitment to empowering Filipinos to build wealth, it remains a trusted name in the industry.
Job Responsibilities
- Develop and implement strategies to enhance overall client experience and service efficiency
- Establish, improve, and monitor customer support processes and service standards
- Ensure consistent and fair implementation of company policies and procedures
- Lead, monitor, and develop a diverse customer support team
- Handle escalated and complex client concerns
- Analyze support metrcis and identify areas for operational improvement
- Collaborate with different internal departments to resolve client issues effectively
- Continuously learn and stay updated on company products, trading processes, and internal systems
Qualifications
- Bachelor's degree in Business, Finance, Management or any related course
- Preferably with at least 5 years of customer service experience, with 2-3 years in a leadership or managerial role
- Experience in financial services, fintech, banking or brokerage in an advantage, experience in customer service is preferred
- Strong critical thinking and problem-solvings skills
- Technologically adept, comfortable learning new systems and basic troubleshooting
- Excellent verbal and written communication skills
- Customer-centric mindset with strong decision making ability
- Able to thrive in a fast-paced, high-accountability environment
