Responsibilities
- Intake end-to-end Processor.
- Onboarding and renewal factory intake to Ethical Sourcing program. Process through Corrective Action Plan, as needed.
- Business Operations Support
- Factory record updates, and task re-assignment.
- User account support (creation, modification, deletion)
- Basic troubleshooting to resolve user or platform issues.
- Ad hoc tasks and special projects
- Will be dealing with the client/customer via email, chat, and minimal calls.
- Role is similar to Know your customer (KYC) with some technological components.
Qualifications
Must Have Skill(s):
- Bachelor's degree in business administration, finance, IT or country equivalent in a related discipline together with equivalent working experience.
- Excellent communication skills in English, both verbal and written
- With research and navigation skills
- With strong analytical skills
- With email management/ support experience
- With customer service experience
- Knowledgeable in reports management
- Knowledgeable in Freshdesk, Jira or any ticketing system
- With advanced computer skills
- Ability to work independently and to liaise with other departments.
- Must have good planning and time management/prioritization skills.
- Knowledgeable in MS Offices, Outlook, MS Teams, Excel (Intermediate), PPT, and Google Suite.
- Can work on night shift schedule between 8pm-5am /12am-9am (Opening and Closing shift)
Good to Have Skill(s):
- SAP, Ariba or any vendor management tool experience is an advantage.
- SQL or any database management system experience is a plus.
- 2-5 years of experience in similar position.
- Compliance qualifications are an advantage.
- Advantage if with experience in Manual User Acceptance Testing.
Work Location: Cebu IT Park
Work Set-up: Onsite
Work Schedule: Night Shift
