Work Setup: Hybrid (Sanctum - Quezon City)
Contract Type: Full Time
Schedule: Flexible (US, EMEA, APAC) (12MN - 9AM) - M to F
Start Date: TBD
Our CS Specialist works directly with our Customer Success Managers in order to deliver a 5-star customer experience, engaged partnership and ROI on mission-critical business solutions.
What does a day in the life of a Customer Success Specialist look like
- Work with Salesforce-based Document Automation Products customers.
- Help customers adopt by helping with product setup, configuration, and high-level demos.
- Work with Customers as a trusted advisor helping guide them on ongoing best practices, product management, and product usage.
- Represent and advocate Customer technical needs/issues cross-departmentally.
- Act as an escalation path for CSMs when customers encounter adoption or workflow blockers.
- Help identify ideal solutions to meet customers desired use cases.
- Support the Customer Success Management team when onboarding new customers, including on-site go-live activities.
- Continuously improve methodologies, deliverables, and processes to create an unparalleled Customer Experience.
- Other duties as assigned.
What are the required qualifications for a Customer Success Specialist
- 2+ product onboarding or customer success experience in a SaaS industry
- Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships, and managing expectations with great results.
- Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate with both technical and non-technical audiences are necessary.
- Ability to organize, prioritize, and execute efficiently is key.
- Be a critical thinker, with strong problem-solving skills.
- Ability to analyze, document, and identify improvements to business processes may be required.
- Ability to stay calm and function effectively when things get tense as your responsibilities can include supporting customer operations.
- Thrives in a multitasking environment and can adjust priorities on the fly.
Ninja Perks and Benefits
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready
If you are interested, you can access your instant interview here: https://alpharun.com/i/IA6DHmF0UT8xHC25JRtvv
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
