MyWellOps is a fast-growing SaaS platform that helps wellness professionals launch and scale their practices globally.
We eliminate the operational headaches practitioners face:
- Website building
- Managing multiple tools
- Billing & invoicing
- Calendar management
- Client communication
Our mission is simple:
Help practitioners focus on clients — not admin.
We are hiring a Sales Executive & Success Specialist to drive activation, retention, and revenue growth.
The Role
This is a revenue-impact role.
You will:
- Convert 14-day free trials into paying customers
- Ensure users fully set up their accounts (website, services, payments, bookings)
- Improve feature adoption
- Reduce churn
- Build scalable onboarding systems
You will work closely with the founder, product, and sales teams.
Key Responsibilities
Customer Onboarding
- Run live onboarding calls
- Guide new users step-by-step through setup
- Ensure Stripe/payment integrations are completed
- Help customers publish their website within 7–14 days
- Create onboarding checklists and documentation
Customer Success & Retention
- Proactively monitor trial and new users
- Identify at-risk accounts and intervene early
- Drive adoption of key features
- Upsell users where appropriate
- Collect testimonials and user feedback
Support & Product Collaboration
- Manage support inbox and live chat
- Troubleshoot software issues
- Work with the dev team to resolve bugs
- Identify friction and suggest improvements
Success Metrics
- Trial → Paid conversion rate
- Time to launch
- Stripe connection rate
- Feature adoption
- Monthly churn
- Customer satisfaction (NPS)
Mandatory Requirements
- Fluent English (spoken and written) — non-negotiable
- Minimum 3 years experience in SaaS/software
- Experience in onboarding, customer success, or implementation roles
- Confident running live video calls
- Strong communication and presentation skills
- Commercial mindset and understanding of revenue impact
Preferred
- Experience in early-stage startups
- Familiarity with Stripe or online payments
- Experience supporting service-based businesses
- Understanding SaaS metrics (activation, churn, LTV)
Why Join MWO
- High-growth global SaaS
- Direct impact on revenue
- Work closely with the founder
- High ownership and autonomy
- Performance-based incentives
Compensation
Base salary + performance bonus based on:
- Conversion
- Retention
- Revenue growth
