Ophardt Hygiene is dedicated to breaking the chain of infection by providing universal access to life-saving hygiene solutions. Innovation and problem-solving are at the heart of our company. We uphold corporate values of humility, helpfulness, quality, and cooperation.
We are seeking a talented Customer Success Software Developer to bridge the gap between customer support and software development. The ideal candidate will leverage technology to solve real-world problems, provide exceptional customer experiences, and ensure the highest quality in products and services.
Responsibilities:
1. Sales Support:
- Provide technical support to the sales team, addressing client inquiries and tailoring solutions.
- Assist in preparing technical proposals, ensuring clear communication of product specifications and capabilities.
- Conduct technical product demonstrations and training sessions for potential and existing clients.
- Gather and relay customer feedback to the product development team.
2. Software Development:
- Contribute to the development and maintenance of our SaaS platform, ensuring it remains robust, scalable, and user-friendly.
- Work on client-specific customizations and integrations, adapting our software solutions to meet unique client requirements.
- Identify, troubleshoot, and resolve software issues.
- Collaborate with product and development teams to enhance the software and incorporate new features based on customer and market needs.
3. Installation Support:
- Participate in major installations to ensure all IoT devices are working properly, software is set up for customers, and users are trained to use the systems.
Qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field.
- Minimum 2 years of experience in sales, customer support, quality assurance, or software development.
- Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
- Excellent verbal and written communication skills in English (additional Asian languages are a plus).
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work independently in a remote setting and manage multiple responsibilities.
Preferred Experience:
- Extensive experience with Java EE, Spring Framework (Boot), and related technologies: Demonstrated by years of experience as a Software Engineer, with significant expertise in Java and related technologies.
- Proficiency in front-end technologies such as Angular 2+, React, VueJS, and JavaScript: Demonstrated by experience in developing web applications and user interfaces.
- Experience with cloud platforms such as AWS and GCP: Demonstrated by experience in deploying and managing applications on cloud platforms.
- Knowledge of database systems such as PostgreSQL, MySQL, and MongoDB: Demonstrated by experience in designing and developing database schemas and queries.
- Experience with Agile development methodologies: Demonstrated by experience in leading agile teams and participating in agile development projects.
- Integrating with REST APIs
