Join GrowthAssistant as Customer Success Operations Assistant!
We're hiring a Customer Success Operations Assistant to support a growing Customer Success team by keeping workflows organized, data accurate, and day-to-day operations running smoothly. Reporting to the Head of Customer Success, this role plays a key part in supporting team growth and operational efficiency.
Compensation & Perks
Salary Range: 80,000 - 90,000/month (Final offer based on skills and experience matched to role requirements)
Work Setup: 100% permanent work-from-home
Bonuses:
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus (5,000 at 1 year; 10,000 at 2 years)
- $300 referral bonus per successful hire
Paid Parental Leave
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan
What You'll Do
1) Data Entry & Record Maintenance
- Enter and update information across HubSpot, Vitally, Google Sheets, and internal trackers.
- Maintain templates, checklists, and documentation; ensure all materials remain accurate and current.
- Mark tasks complete, update task statuses, and manage recurring workflow items for the CS team.
- Complete customer cancellation records as part of the audit process (10-20 records daily once ramped).
- Perform data prep work for larger organizational initiatives and reporting needs.
2) Candidate Management (Hiring Support)
- Coordinate with an external recruiter to progress candidates through interview stages.
- Manage internal referral candidates end-to-end, including communication, scheduling, and status updates via Greenhouse ATS.
- Communicate with candidates professionally and promptly across email and Slack.
- Coordinate interview scheduling, candidate follow-ups, and status updates.
- Ensure a clean, positive, and efficient candidate experience aligned with Numa's brand voice.
3) Calendar & Task Management
- Assist with scheduling internal or candidate meetings.
- Prepare the CS team's daily workflow by ensuring key tasks, reports, and checklists are ready at the start of the day.
4) Operational Support for Customer Success
- Support the CS managers by tracking delegated tasks and following through to completion.
- Flag blockers, issues, or delays proactively, with clear and concise communication.
- Maintain organized records within CRMs and operational systems to support customer success workflows.
What We're Looking For
- Strong written and verbal English communication; able to interface with candidates and internal teams professionally.
- Ability to take initiative and work proactively.
- Strong ownership and accountability, with an ability to follow through on tasks, taking responsibility for accuracy and escalating risks early.
- Ability to learn new tools quickly (e.g., Vitally, internal platforms).
- Highly organized, detail-oriented, and reliable with administrative workflows.
- Strong written and verbal communication skills.
- Comfortable executing repetitive, process-driven tasks with consistency and accuracy.
- Experience with:
- Email & Slack
- HubSpot CRM or comparable CRM experience (ex. Salesforce)
- Google Workspace (Docs, Sheets, Drive)
Nice to have:
- Experience optimizing templates, documentation, or operational workflows.
- Prior experience supporting Customer Success teams.
- Experience in SaaS, automotive, or communications platform environments.
- Background in recruiting coordination or candidate management.
- Experience with additional CRMs or workflow tools.
Why You'll Love Working Here
At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.
Apply today and take the next step in your career with GrowthAssistant!
