Assistant Operations Manager (Remote)

We help companies scale efficiently by building strong operational foundations and streamlined processes that support high-performing teams. We're a rapidly growing firm, and we're looking for professional and performance-driven individuals to join our remote operations team.

As an Assistant Operations Manager at our company, you'll support the execution of day-to-day operations and help ensure teams are aligned with documented processes and performance standards. You'll work closely with the Operations Manager and cross-functional teams to keep workflows organized, systems accurate, and operations running smoothly.

At our firm, we hold ourselves to high standards of performance and professionalism. Our core values, Team-First Performance, Perfect Professionalism, and Mastery Through Feedback, shape how we work and how we support our teams. As an Assistant Operations Manager, you'll reflect these values by communicating clearly, staying organized, and proactively supporting teams to perform at their best.

As an Assistant Operations Manager, you'll bring these values to life by overseeing operational workflows, supporting automation and reporting, maintaining SOPs, and ensuring consistency across systems and processes. This role goes beyond task coordination. It's about building structure, enabling scale, and helping the organization operate efficiently as we grow. If you're detail-oriented, proactive, and ready to make an impact, we'd love to see what you can bring to the team.

ABOUT THE ROLE

We are looking for an Assistant Operations Manager to support our growing operations function. This role focuses on workflow oversight, reporting, SOP maintenance, CRM management, and people support through regular check-ins and process alignment.

Timely completion of weekly and end-of-month operations reports

Consistent adherence to SOPs across teams

Accurate and up-to-date records in Bitrix CRM

Smooth execution of operational workflows with minimal blockers

Proactive identification and resolution of operational gaps

Strong internal stakeholder satisfaction

Support the Operations Manager in overseeing daily operations and workflows

Assist with operational audits to confirm teams are following established SOPs

Create, update, and maintain SOPs as processes evolve

Prepare weekly and end-of-month operations reports

Conduct regular 1:1s with team members to monitor performance and provide support

Oversee and maintain accuracy within the Bitrix CRM

Support automation and forecasting initiatives

Coordinate with cross-functional teams to ensure operational alignment

Identify process improvement opportunities and escalate risks or blockers

12+ years of experience in operations, process management, or a related role

Strong organizational and documentation skills

Ability to manage multiple priorities in a fast-paced, remote environment

Clear and professional communication skills

Detail-oriented and process-driven mindset

Comfortable working independently and taking ownership

Experience supporting operations in startups or fast-growing teams

Familiarity with CRMs, preferably Bitrix

Experience with SOP creation and process documentation

Exposure to automation or forecasting workflows

Proficiency with tools such as Google Workspace, Notion, and Slack

Fully remote work setup

Collaborative and supportive team environment

Opportunity to grow with a scaling organization

• Meaningful impact on operational efficiency and team performance