Be the Voice of Our Customers. Drive Their Success.
As a Customer Success Manager, you'll guide clients through onboarding, training, and best practices to help them get the most from our software. You'll build strong relationships, solve challenges, and ensure they feel supported every step of the way.
If you're passionate about helping businesses grow and thrive in a tech-driven environment, this role is for you.
Yngen Datacom Corp is seeking a passionate and drivenCustomer SuccessManagerto join our growing team. In this role, you'll be the bridge between our cutting-edge software solutions and the businesses that use them. You'll play a critical part in driving customer satisfaction, product adoption, and long-term value.
Responsibilities:
- Serve as the primary point of contact for clients, owning and managing the customer relationship end-to-end.
- Conduct end-user training to help clients fully unlock the value of our solutions.
- Provide strategic guidance on best practices and effective system usage.
- Manage onboarding and implementation projects, and support crisis resolution when needed.
- Educate customers on new features and enhancements.
- Continuously work to empower clients and ensure their long-term success with our platform.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum 2 years of experience in customer-facing roles (experience with software companies is a must).
- Amenable to work permanently duringUS Time zone
- Fluent in English, with excellent presentation and communication skills.
- Background in tech-focused industries, especially B2B SaaS, is a plus.
Why Yngen Datacom Corp
- 15,000 Signing Bonus(5K on Day 1 + 10K after 3 months)
- HMO coverage
- Paid Sick and Vacation Leave
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Collaborative and innovative work environment
- Opportunities for growth
