Startup description:
TrialView is a fast-growing legal tech startup building the next generation of AI-powered tools for litigation,
case preparation, and evidence review. Their platform combines advanced document management, real-time
collaboration, and generative AI to help legal teams work smarter and faster. Founded in 2014 with offices in
Dublin and London, TrialView is currently building a remote team from the Philippines, with 1 hire in their
engineering team and 2 hires in customer success.
Schedule: Full-time position of 40 hours a week, Monday to Friday, Ireland time zone (5 pm to 2 am Manila).
What you'll do:
- Act as the primary point of contact for client communications, providing timely, accurate, and professional responses.
- Assess and prioritize incoming requests based on context and urgency, managing multiple requests across workstreams and escalating when needed.
- Join client video calls to explain workflows, answer questions, and provide walkthroughs or training.
- Own client requests end-to-end, ensuring clear coordination, follow-up, and successful delivery.
- Identify risks, dependencies, and recurring issues, raising them with relevant stakeholders.
- Provide insights to enhance client experience and improve internal processes.
- Support testing, validation, and ad hoc delivery, operational, or administrative tasks as needed.
- Stay current on new technologies and trends to improve customer relationship management.
What you'll need:
- 2+ years of experience in a client-facing role managing high volumes of inbound requests.
- Proven experience in legal tech, SaaS, or professional services industry.
- Experience participating in client calls or video meetings to resolve queries or provide guidance.
- Familiarity with CRM systems and customer management platforms such as HubSpot.
- Strong analytical mindset with the ability to interpret data and derive actionable insights.
- Client-focused with a consultative approach to support and relationship building.
- Ability to thrive in a fast-paced environment and drive teamwork across departments.
- Professionalism and autonomy with exceptional attention to detail and a strong display of empathy.
- Excellent communication skills in English, both verbal and written.
What you'll get:
- Competitive compensation package.
- Permanent work-from-home position, from anywhere in the Philippines.
- Strong career opportunities in a fast-paced environment.
- Friendly local manager & HR support to help you succeed and grow in your role.
- Monday to Friday schedule, HMO, vacation leaves, and other benefits.
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About Staffviser:
Staffviser is a people-first employer of record, giving our talents a chance to work and develop their career within high-growth companies and startups from Europe & US, in a work-from-home setup.
We also support and empower our remote talents through friendly management, career coaching, training opportunities, and recognition programs.
Our values:
We thrive as a company with five core values that we share with our leadership team, clients, and clients remote employees:
- Visionary: We are forward-thinkers, always setting our sights on the future and envisioning innovative ways to drive progress and success.
- Integrity: We do what's rightalways. Integrity is at the core of everything we do, building trust with our teams and partners through honesty and transparency.
- Synergy: Collaboration fuels our success. We work together as a team, supporting each other to create amazing results and achieve shared goals.
- Excellence: We hold ourselves to high standards and consistently deliver quality work. Excellence isn't just a goalit's our daily practice.
- Responsibility: We take ownership of our actions, holding ourselves accountable for both the wins and the lessons. Every choice we make has an impact, and we make it count.
