Customer Success Manager

Customer Success Manager

Say hello to opportunities.

If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

This is where you and your skills come in. We're currently looking for: We're currently looking for a Customer Success Manager:

Job Responsibilities:

• Has thorough knowledge of the organization's products/ services.

• Has thorough knowledge of the RingCentral product and administration portal.

• Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.

• Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.

• Provides product training and advises on feature optimization.

• Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.

• Proactively contacts at-risk accounts and implements specialized save-strategies to protect MRR.

• Develops account-specific plans for contract renewals.

• Collaborate and engage with partner sellers to ensure great customer experience.

• Updates customer information on Salesforce.com.

• Responsible for meeting/exceeding assigned MRR and activity targets.

To succeed in this role you must have experience in:

• Minimum 2 years of Technology Solution Sales experience (UCaS, CCaS, SaaS and similar industries)

• Churn prevention, contract renewals, and negotiation experience

• B2B sales and sales referral experience

• Account management experience

Desired Qualifications:

• Excellent presentation and communication skills

• Preferably with Administrator portal training experience

• Preferably with experience in using Salesforce and/or other CRM tools

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our