Were Hiring: Customer Success Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a new Customer Success Manager join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Customer Success Manager
Work Arrangement: Work From Office
Location: Makati
Schedule: NIght Shift
Oversee the full customer lifecycle for assigned accounts onboarding, training, usage optimization, renewals, and expansion with a hands-on, proactive approach tailored to the nuances of hospitality and retail
Build and maintain strong relationships with key stakeholders (e.g., GMs, Ops Directors, IT leads), mitigate churn risk, and identify upsell and cross-sell opportunities to support account growth
Understand the operational realities of restaurants, retail chains, and hotels. Offer best practices and strategic insights that help customers optimize labor, scheduling, inventory, compliance, and workforce engagement using our SaaS platform
Ensure successful deployment and continuous adoption of key features across all customer locations. Leverage product usage data and customer feedback to drive meaningful engagement
3+ years of experience in Customer Success, Account Management, or similar client-facing roles within the SaaS industry
Experience working with or serving restaurant groups, retail chains, or hotel operators
Proficiency in CRM tools (e.g., Salesforce), and communication platforms (e.g., Outlook, Microsoft Teams, Slack)
Bachelor's degree in Business, Hospitality Management, or related field (or equivalent experience)
Experience with enterprise SaaS deployment in multi-unit restaurant, hotel, or retail organizations
Familiarity with workforce management, POS integrations, or compliance platforms in hospitality/retail tech stacks
Customer Success certifications (e.g., SuccessCOACHING, TSIA, or SuccessHACKER)
Perks & Benefits (Work From Office/Hybrid)
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Up to 24 leave credits per year
Flexible leave credits which may be used for vacation, emergency and sick leaves
Superb and exciting Mid-Year Parties with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
- To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. Please use a clean, distraction-free background and speak clearly and articulately.
