Customer Success Manager

We are looking for a tech savvy Customer Ssuccess Manager who possesses a strong drive for results. Duties for the role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. The candidate for the role should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidate must be analytical, good at building and nurturing relationships, possess an aptitude for learning and using new technology, and be able to communicate clearly and effectively. The candidate should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

• Develop and manage client portfolio
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve customer experience
• Hold product demonstrations for customers
• Improve onboarding processes for clients
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Aid in product design and product development

Qualifications:

• Bachelor's degree or equivalent experience
• Have at least 5 years of experience in customer success in a high-tech organization
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Knowledge of customer success processes
• Experience in document creation
• Patient and active listener
• Passion for service