About DesignGuru
We're the #1 design subscription service for ambitious startups and SMEs. Our mission To make world-class design accessible to businesses that want to grow fast without the overhead of a full-time design team. With 150+ happy customers, a 4.98 rating, and over 2,200 successful projects delivered, we're proving that on-demand design can be faster, more reliable, and more flexible than traditional agency models.
The Role
As a Customer Success Manager at DesignGuru, you'll be the trusted partner to our growing client base the friendly voice that turns new subscribers into long-term advocates. You'll guide businesses through their design journey, helping them unlock the full potential of their subscription and achieve results they didn't think possible. Your goal To make every client feel confident, inspired, and excited about what they can create with their DesignGuru team.
What You'll Be Doing
Your day-to-day will include:
- Onboarding new subscribers with warmth and clarity helping them understand how to brief effectively, use our platform, and get the most value from day one
- Building lasting relationships with a portfolio of 40-50 active clients, checking in regularly to ensure they're thriving (not just surviving)
- Coaching clients on design best practices sharing insights on how to write better briefs, provide effective feedback, and maximise the impact of their design output
- Spotting opportunities to upgrade their subscription when their needs evolve, whether that's adding more design capacity, exploring premium services, or adjusting their plan
- Monitoring account health through usage patterns, feedback scores, and engagement metrics proactively reaching out when clients need support
- Being their advocate internally working closely with our design teams, quality control, and operations to ensure every client receives exceptional service
- Handling renewals with care preparing clients well in advance, celebrating their wins, and making the renewal process seamless
- Solving problems creatively when issues arise, you'll stay calm, find solutions, and turn potential frustrations into opportunities to strengthen the relationship
- Gathering insights that help us improve our service you'll be the voice of the customer in product and process discussions
Who You Are
You'll thrive in this role if you:
- Love helping businesses succeed you're genuinely invested in seeing your clients grow and achieve goals
- A knack for building trust clients feel comfortable opening up to you about their challenges and ambitions
- Organised under pressure juggling multiple relationships and priorities energises, not overwhelms you
- Communicate beautifully you can explain complex ideas simply, write clear emails, and have confident conversations
- Are proactive and solutions-focused you don't wait for problems to escalate; you spot them early and take action
- Have an eye for quality while you're not a designer, you appreciate good design and can speak credibly about it
- Thrive on metrics and data you use numbers to tell stories and make informed decisions about how to support your clients
- Bring resilience and empathy you can handle difficult conversations with grace and always assume positive intent
- Are curious about design you want to learn about trends, understand what makes effective design, and share that knowledge with clients
What Experience You'll Need:
- 2-3 years in Customer Success, Account Management, or Client Services (agency or SaaS experience is a plus)
- Proven track record of managing client portfolios and driving retention
- Experience with CRM systems (we use HubSpot) and customer success metrics
- Strong commercial awareness comfortable discussing pricing, upsells, and renewals
- Excellent written and verbal communication skills
- Bonus: familiarity with design, creative services, or subscription business models
Why DesignGuru
- Make a real impact you'll work directly with founders and marketing leaders who genuinely value your input
- Join a growth trajectory we're scaling fast, and this role offers real progression opportunities
- Collaborative culture work alongside passionate designers, operators, and success professionals who care about excellence
- London-based with flexibility we believe in face-to-face collaboration balanced with flexible working
- Competitive package salary commensurate with experience, plus performance incentives
Our Difference:
Unlike traditional agencies, we operate on a transparent subscription model with no long-term contracts, a 14-day satisfaction guarantee, and a commitment to planting a tree for every design task completed. Our clients love us because we're reliable, fast, and genuinely invested in their success and we need someone who can embody those values every day.
Ready to Apply
If you're excited about building relationships, passionate about client success, and want to be part of a fast-growing design company that's doing things differently, we'd love to hear from you.
