Customer Success Manager (Influencer Marketing) (Work From Home)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world's best talent. Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups. Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldbuilding out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who's building Persona

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we're looking for:

We are looking for a proactive and strategic Customer Success Manager who excels at managing influencer-driven accounts and turning campaign data into meaningful client outcomes. The ideal candidate is highly organized, confident in stakeholder communication, and comfortable balancing day-to-day account execution with long-term growth strategy. You should be analytical, relationship-oriented, and capable of managing multiple client accounts while driving retention, renewals, and performance optimization. If you thrive in fast-paced environments and enjoy building strong partnerships that deliver measurable results, this role is for you.

Responsibilitieswhat you'll do:

Administrative & Account Management

• Monitor active collaborations, client health scores, and account performance to identify risks or opportunities.
• Maintain detailed documentation including meeting notes, goals, action items, and internal updates.
• Track support tickets, escalations, approvals, and internal decisions to ensure accurate records.
• Keep communication channels organized and updated with relevant client context.

Client Engagement & Relationship Management

• Conduct proactive check-ins and recurring touchpoints to support client success.
• Share platform updates and influencer performance insights with clients.
• Gather feedback and adjust goals or strategy alignment as needed.

Understanding Client Needs & Campaign Oversight

• Assess client KPIs and analyze campaign performance data.
• Review engagement metrics, deliverables, and creator performance trends.
• Identify optimization opportunities and recommend practical solutions based on client pain points.

Strategic Recommendations & Optimization

• Analyze performance metrics to identify top-performing influencers, platforms, and content formats.
• Recommend campaign refinements, creator criteria adjustments, and new content approaches.
• Provide influencer recommendations and suggest amplification or repurposing strategies.
• Share best practices, benchmarks, and seasonal insights to strengthen results.

Renewals & Revenue Retention

• Track contract timelines and prepare renewal summaries and proposals.
• Present performance insights and value delivered during renewal discussions.
• Address client concerns and recommend retention or upgrade options.
• Coordinate approvals and ensure agreements are finalized and reflected in internal systems.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, Influencer Marketing, or a related client-facing role
• Proven experience managing multiple client accounts and driving renewals or revenue retention
• Strong understanding of influencer marketing metrics (engagement rate, ROAS, CPM, creator performance analysis, etc.)
• Experience working with influencer marketing platforms, CRM systems, and performance reporting tools
• Strong analytical skills with the ability to translate data into actionable insights and client recommendations
• Highly organized with strong project management and prioritization abilities
• Comfortable working in fast-paced, cross-functional environments
• Fully fluent in English
• Ability to commit long-term and full-time
• This position is for serious, career-oriented candidates

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that's okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/