CUSTOMER SUCCESS MANAGER
Pasig City, Metro Manila
Full-time | Onsite
If you enjoy building trusted relationships with enterprise clients and helping them unlock the full value of technology platforms, this role is for you. Join our growing Customer Success team, where you'll guide customer adoption, strengthen stakeholder partnerships, and drive measurable business outcomes through our platform.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
As a Customer Success Manager, you will serve as the primary partner for a portfolio of enterprise clients, ensuring strong platform adoption, long-term customer satisfaction, and measurable value. You'll guide clients through onboarding, engagement strategies, and renewal planning while strengthening relationships with key stakeholders.
WHAT YOU'LL DO
- Monitor customer health metrics and proactively identify potential risks or engagement gaps
- Lead adoption initiatives, including onboarding programs, training sessions, and engagement campaigns
- Manage renewals and retention strategies across your enterprise customer portfolio
- Maintain consistent communication with key client stakeholders and lead stewardship meetings
- Resolve client issues efficiently while coordinating cross-functional internal teams for escalations
- Document customer outcomes and engagement progress across lifecycle programs
- Collaborate with Success Consultants and internal teams to drive account success strategies
- Translate customer needs into actionable internal insights and improvement opportunities
- Recommend lifecycle and engagement improvements to strengthen long-term adoption
- Track program performance and report customer success outcomes to leadership
- Identify upsell and cross-sell opportunities within existing accounts
- Map stakeholder relationships and personas to strengthen engagement strategies
- Partner with Account Executives during quarterly business reviews and strategic planning
- Maintain a continuous feedback loop for product improvements and feature requests
- Stay current on platform capabilities and industry trends
A BIT ABOUT YOU
- 5+ years of experience in a customer-facing role within Enterprise Software or SaaS environments
- Experience managing enterprise customer portfolios and engagement plans
- Strong stakeholder management skills, especially in remote or distributed environments
- Experience building relationships with senior-level leaders and decision-makers
- Ability to analyze customer behavior and adoption trends
- Highly customer-focused with strong empathy and problem-solving ability
- Strong analytical thinking and organizational skills
- Excellent written and verbal communication skills
- Strong judgment and decision-making capability
- Experience within the Insurance or SaaS industry is highly preferred
WHY JOIN THE A-TEAM
Come for a career, stay for the fun!
Here's what's waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program earn up to 42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave celebrate your day your way
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don't take ourselves too seriously, just our results
What are you waiting for Come for a career, stay for the fun!
