Fortune Global 500 UPS /
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Job Summary: This role supports the US Sales organization through a proactive, and cross-functional approach to customer onboarding and retention. As part of the Success Enablement Team, the Specialist plays a critical role in driving faster customer acquisition, enhancing onboarding experiences, and supporting long-term retention efforts.
Key Responsibilities
- Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
- Works on technology solution setups (e.g., CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
- Completes tasks within given SLAs accurately and efficiently
- Documents activities in various UPS systems
- Communicates task progress to appropriate parties for status visibility
Qualifications
- Proven experience working in environments with a strong emphasis on efficiency, organization, and task management (UPS experience preferred)
- Fluent in English with excellent verbal and written communication skills
- Knowledge of shipping and logistics solutions and a solution-oriented mindset
- Highly organized, detail-oriented, and able to manage multiple tasks in a project-driven environment
- Quick learner with strong follow-through and problem-solving skills
- Strong collaboration skills and ability to work effectively with internal partners across functions
- Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions
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UPS
