Customer Success Executive (Education)

Customer Success Executive(Education) - 4-month Fixed-Term Contract (35,00050,000 | Remote | FREE AI Certification)

Anywhere in the Philippines | Remote | Mid Shift (5:00 PM2:00 AM)| MondayFriday

You own the defined operational and document-driven outputs that support the B2B Account Management team for international education programs, ensuring client enrollment, documentation, and communication calendars are consistently maintained. Your work follows established site protocols, global workflows, and coordination paths aligned with client expectations.

This is not a reactive support role. You operate within clear scopes, manage high-stakes document queues for visa and enrollment processing, and are trusted to act decisively when program deadlines or data accuracy are at risk. Best suited for professionals who thrive in structured environments, value high-precision accountability, and prefer clear expectations over ambiguity.

You're Likely a Strong Fit If You Have

• Proven experience in Customer Success or Account Management in a B2B setting.
• Degree in teaching or education, or any experience working in a school environment
• Expertise in handling corporate accounts and engaging in cross-functional collaboration.
• Proficiency in CRM platforms such as HubSpot or Salesforce.

Strong Signals

• Advanced skills in stakeholder management and relationship building.
• Ability to conduct business reviews, client meetings, and identify upselling opportunities.
• Analytical ability to interpret client data and generate actionable insights.

Responsibility Pillars

B2B Account Support

You own the structural integrity of client documentation, ensuring all administrative moving parts align across global teams.

• Draft and process client-facing documents for visa applications, invoices, and pre-program forms
• Execute invoice adjustments and reconciliations in collaboration with the finance team
• Maintain audit-ready records for all B2B account interactions

Admissions & Application Review

You are accountable for the precision of the student application funnel, ensuring all eligibility requirements are met without delay.

• Manage enrollment documentation queues to ensure all required compliance documents are obtained
• Execute English Language Proficiency assessments, including conducting structured video interviews
• Validate application data entry to maintain 100% accuracy in the enrollment system

Communication & Event Coordination

You act as the central point for B2B outreach, ensuring all partner communications are professional and timely.

• Manage the B2B outreach calendar for referral providers and scholarship logistics
• Coordinate the planning and execution of B2B2C events and lead entry protocols
• Identify and report workflow gaps to improve offshore delivery speed and partner satisfaction

About the CLIENT

A longstanding education organization founded in the 1960s that delivers immersive academic and enrichment summer experiences for elementary through high school students by partnering with worldrenowned universities to offer handson courses, campus life exposure, and personal growth opportunities designed to spark curiosity, prepare students for future academic success, and foster lifelong connections

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• 1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• 10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free.

You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own paceno live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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