JOB SUMMARY: The Customer Success Associate will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions.
RESPONSIBILITIES:
- Address customer inquiries, concerns, and feedback through our social media platforms and various communication channels
- Collaborate with cross-functional departments and external partners, distributors, clients, and suppliers for aftersales concerns.
- Create and curate content that engage with audience and customers across various social media platforms to increase brand awareness
- Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally
- Utilize analytical tools to track and analyze social media engagement, customer sentiment, and repair service data
- Assist in developing and optimizing processes related to customer interactions and social media management for greater efficiency and effectiveness.
- Implement and improve customer feedback processes to gather valuable insights for continuous improvement.
QUALIFICATIONS:
- Bachelor's degree in any related field
- Experience in customer service, preferably in a consumer electronics, tech support, retail or BPO
- Solid experience with Microsoft Excel and Google Sheets
- Proficiency in social media platforms and social media management tools Strong analytical skills and a process-oriented mindset
- Can report on-site 6 days / week
- Excellent written and verbal communication skills
BENEFITS:
- Competitive packages
- Government-mandated contributions
- 13th Month Pay
- Sick Leaves and Vacation Leaves upon hiring
