Customer Success & Account Manager

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level At eFlexervices, we're not just hiringCustomer Success & Account Manager we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

eFlexervices is partnering with a U.S.-based consumer product company that sells specialty apparel products to independent retail boutiques across the United States. We are looking for a Customer Success & Account Manager who enjoys building long-term relationships with customers and helping small retail businesses grow.

This role is ideal for someone with experience working with retail products, apparel,

accessories, or consumer goods, and who understands how boutique store owners operate. This is not a high-pressure sales role. Success in this position comes from building trust, maintaining strong customer relationships, and helping customers find products that fit their needs, store, and clientele.

About the Customers You Will Support

Our client sells products to independent boutique retailers throughout the United States.
Many of these boutique owners:

• Have owned their stores for decades
• They are typically 50+ years old
• Value relationships and personal service
• Prefer conversations that are friendly, thoughtful, and not rushed

A large portion of these customers is located in the Midwestern United States, where business conversations tend to be more conversational and relationship-driven. Because of this, the ideal candidate is someone who can communicate clearly, confidently, and naturally, without sounding overly scripted or overly corporate.

What you'll be doing:

• Managing a portfolio of boutique retail accounts
• Checking in with customers to understand how products are selling
• Building relationships with store owners and buyers
• Introducing complementary products that may fit their store
• Helping re-engage accounts that have not purchased recently
• Providing helpful product knowledge and recommendations
• Communicating customer feedback to internal teams
• Maintaining organized notes on customer conversations and activity

This role focuses on relationship management and customer success, rather than aggressive

outbound selling.

Qualifications and Requirements:

• 5+ years of experience in sales, customer success, or account management
• Experience selling retail or consumer products
• Experience working with small business customers or retailers
• Strong relationship-building and communication skills
• Familiarity with CRM systems and order management tools to track activities and outcomes.
• Comfortable working night shift aligned with U.S. business hours
• Prior remote work experience is strongly preferred

Candidates with experience only in technical support, SaaS sales, telecommunications, or call center roles may not be the best fit for this position.

Ideal Background
We are looking for candidates who have experience selling physical products, especially in retail or consumer goods industries. Strong candidates often come from backgrounds such as:

• Apparel or fashion companies
• Promotional product companies
• Beauty or personal care wholesale
• Retail distribution companies
• Fashion e-commerce brands
• Wholesale product companies

What Makes Someone Successful in This Role
The most successful person in this role will be someone who:

• Builds trust with customers over time
• Communicates in a warm, natural way
• Listens before recommending solutions
• Understands retail products and how stores operate
• Can organize and manage a group of accounts effectively

This role is best suited for someone who enjoys long-term customer relationships, not transactional sales.

Hiring Process

We want candidates to understand our process so there are no surprises.
Our hiring process includes the following steps:

1. Initial screening with our recruiting team

A short conversation to understand your background, experience, and interest in the role.

1. Interview with our internal team

You will speak with a member of our leadership team who works closely with our clients to identify the right candidates for their business.

During this conversation, we will discuss:

• How you approach customer conversations
• How you manage a portfolio of accounts
• How you build long-term relationships with customers

1. Client review

If we believe your experience and communication style align well with the role, we will share your profile with our client.

1. Client interview

The client will review your profile and decide whether they would like to schedule a video interview.

1. Final decision

If selected, our team will guide you through the final steps of the hiring process. Because we carefully evaluate candidates before presenting them, the process may take a couple of weeks from the initial screening to final interviews.

Why This Role Is Unique

This role is an opportunity to support a well-established U.S. company while working closely with small retail business owners across the country. If you enjoy building genuine relationships with customers, learning about products and retail businesses, and helping customers succeed over time, this can be a rewarding and long-term role.

Benefits and Perks:

At eFlex, we're not just a workplace we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!