We're Hiring: Customer Solutions Specialist
Are you passionate about delivering exceptional customer service and solving problems proactively We're looking for a Customer Solutions Specialist to join our client's team. This role is perfect for someone who thrives in a collaborative environment but can also work independently, ensuring every customer interaction meets the highest standards.
What You'll Do:
Customer Service & Helpdesk Support
- Respond promptly to customer inquiries via phone, chat, or email, ensuring timely and satisfactory resolutions.
- Collaborate with the Singapore office team to address feedback and implement support plans that build lasting relationships.
- Diagnose and troubleshoot technical issues, guiding users with effective solutions.
- Accurately log all helpdesk interactions in Freshdesk to maintain a detailed support history.
- Follow up to ensure reported issues are fully resolved and customers are satisfied.
- Update and maintain training manuals for new or revised software and hardware.
Order Processing & Fulfilment
- Oversee timely fulfilment of sales orders, coordinating with forwarders and warehouses for smooth delivery.
- Monitor and manage backorders, proactively communicating with stakeholders.
- Process Requisition of Returns for verification and approval.
- Maintain proper documentation, including purchase orders, emails, invoices, and delivery notes.
Additional Responsibilities
- Support other customer service and operational tasks as assigned by the Manager to meet business needs.
What We're Looking For:
- Education: Diploma or higher
- Language: Proficient in English with professional email communication skills
- Qualities:
- Positive, service-oriented, and detail-focused
- Team player with strong reliability and commitment
- Excellent communication and interpersonal skills
- Able to multitask in a fast-paced, high-pressure environment, especially during peak order seasons
- Technical Skills:
- Proficient in Microsoft Word and Excel
- Some knowledge of shipping and familiarity with Incoterms
Budget/Salary: Php 35,000 per month
If you're excited to deliver exceptional service and make a real impact, we'd love to hear from you!
Apply now and take the next step in your career!
