Job Summary
We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).
- Utilize the company knowledge base and resources to provide accurate information and effective solutions.
- Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.
- Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.
- Prepare and submit escalation requests for product replacements or complex issues when necessary.
- Accurately log and document daily chat and customer service transactions.
- Provide intraday hourly status updates to maintain visibility of operational performance and workload.
- Collaborate with internal teams to ensure smooth operations and high-quality customer experience.
Qualifications
Minimum Qualifications:
:
- Proven experience in customer service, preferably within e-commerce or retail operations.
- Strong communication and problem-solving skills with a focus on customer satisfaction.
- Ability to manage multiple tasks, prioritize workload, and work efficiently under pressure.
- Familiarity with CRM systems, chat platforms, and e-commerce tools is a plus.
- Detail-oriented with excellent documentation and reporting skills.
