Customer Service Supervisor

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Early Applicant

Job Description

Major Responsibilities

Team Management:

Lead, mentor, and supervise a team of automotive professionals, including technicians, service representatives, and administrative staff.
Set clear performance expectations, provide regular feedback, and facilitate professional development opportunities for team members.

Operational Oversight

Monitor and manage automotive service centers, dealership, or retail outlets nationwide
Ensure adherence to company policies, procedures, and safety standards.
Optimize workflow processes to enhance operational efficiency and customer service.

Sales And Customer Service

Collaborate with sales teams to develop and execute strategies to increase automotive sales and achieve revenue targets.
Oversee customer interactions to ensure high levels of customer satisfaction and resolve escalated issues as needed.

Inventory Management

Coordinate with the inventory management team to ensure adequate stock levels of vehicles, parts, and accessories.
Analyze inventory data and make recommendations for replenishment and adjustments.

Performance Analysis

Collect and analyze data related to workshop sales, customer feedback, service quality, and operational efficiency.
Identify trends, opportunities, and areas for improvement, and develop action plans accordingly.

Relationship Building

Cultivate relationship with key stakeholders. such as dealer principals, suppliers, manufacturers, vendors, and regulatory bodies.
Collaborate with other field managers and corporate teams to share best practices and align strategies.

Budgeting And Financial Management

Assist in developing and managing budgets for the region, monitoring expenses, and ensuring financial goals are met.
Implement cost-effective strategies to optimize resource allocation.

Competencies

Knowledge

Skills

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Analytical mindset with the ability to interpret data and make informed decisions.
Problem-solving skill and the ability to handle challenging situations effectively

Abilities