Customer Service Specialist

We are seeking a Customer Support Specialist to provide exceptional service to our customers by assisting with inquiries, orders, product information, and after-sales support. The ideal candidate will have strong communication skills and prior experience in the medical equipment or healthcare industry, enabling them to confidently support customers with technical and product-related questions.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other support channels in a timely and professional manner

Assist customers with product selection, usage guidance, and troubleshooting of medical equipment

Process orders, returns, exchanges, and warranty-related requests accurately

Maintain detailed records of customer interactions, issues, and resolutions

Coordinate with logistics, sales, and technical teams to resolve customer concerns efficiently

Educate customers on product features, safety guidelines, and compliance requirements

Handle complaints with empathy and professionalism to ensure customer satisfaction

Stay updated on product catalog, new launches, and industry regulations

Required Qualifications

High school diploma or equivalent (Bachelor's degree preferred)

3-4 years of experience in customer support or customer service

Previous experience in the medical equipment or healthcare industry is highly preferred

Strong verbal and written communication skills

Ability to explain technical or medical product information clearly to customers

Proficiency in CRM systems and basic computer applications

Strong problem-solving skills and attention to detail

Preferred Skills & Experience

Experience supporting products such as diagnostic devices, mobility aids, home healthcare equipment, or medical supplies

Familiarity with healthcare compliance, safety standards, or regulatory requirements

Multilingual skills are a plus

Ability to handle high-volume customer interactions while maintaining quality service

What We Offer

Competitive salary and performance-based incentives

Opportunity to work in a growing healthcare and medical equipment company

Supportive team environment with training and development opportunities

Career growth within Vigour Med Store