Are you passionate about helping customersget the most out of theirsolar and energy systemswhile ensuring a smooth post-installation experience We're looking for aCustomer Service Specialistwho thrives in a fast-paced, customer-focused environment and takes pride in guiding homeowners throughsystem activation,onboarding, andongoing support.
In this role, you will be responsible for ensuring eachsolar and energy storage system is properly activated, fully operational, and accurately reflected in leading monitoring platformssuch as Enphase Enlighten, Franklin WH Energy Management System, and the Tesla App. Your success will be measured byachieving high customer satisfaction, reducing support escalations, andmaintaining long-term system reliability. You will report directly to the Program Team Lead and play a crucial role in supporting the team's overall objectives. If you're ready to make an impact, collaborate with internal teams, and help homeowners confidently manage their energy systems, we'd love to hear from you!
What will you do as a Customer Service Specialist
Key Responsibilities:
System Activation & Onboarding
- Support homeowners with account setup, system activation, and commissioning verification across Enphase Enlighten, FranklinWH Energy Management System, and the Tesla App
- Validate system data accuracy, including energy production, consumption, battery performance, and connectivity
- Confirm utility Permission to Operate (PTO) and system go-live readiness
- Provide guided support for first-time login, app navigation, and feature usage
Customer Support & Education
- Educate homeowners on understanding energy production and consumption metrics
- Explain battery operations, including charging, discharging, and backup functionality
- Address customer inquiries through phone, email, chat, and ticketing platforms
- Simplify and communicate technical system details in a clear, customer-friendly manner
Troubleshooting & Resolution
- Identify and resolve common activation and monitoring issues, including offline gateways and missing production data
- Collaborate with internal teams and manufacturer support for escalated concerns
- Accurately document issues, resolutions, and follow-ups in CRM and service management systems
What We're Looking For
Required Skills
- Strong customer service and communication skills
- Comfortably using mobile apps, web platforms, and CRM tools
- Basic understanding of solar and battery systems, or willingness to learn
- Good attention to detail and strong organizational skills
- Must be willing to work onsite
Preferred Experience
- 13 years of experience in customer service, technical support, or the solar/energy industry
- Experience using Enphase, Tesla, or FranklinWH platforms (preferred but not required)
- Experience supporting homeowners or home technology products
What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.
We also offer:
- Competitive salary Get paid for doing what you love!
- Medical and dental insurance(with free dependent coverage!).
- Group life insurancefor peace of mind.
- Paid time off (PTO) Because work-life balance matters.
- Outstanding career growth opportunities Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture Be part of a company that values its employees
- Skills and leadership developmentto help you reach your full potential.
- Free mealfor onsite employees
At ClearSource, our mission is simple:Making Lives Betterfor our employees, our clients, and their customers. Our culture is built on a strong foundation ofcore valuesthat shape everything we do:
- Customer First We are obsessed with delivering an exceptional customer experience.
- Personal Accountability We do the right thing and own our actions.
- Humble Courage We embrace feedback, seek growth, and push ourselves to improve.
- Hungry We bring passion, energy, and drive to everything we do.
- Happy & Healthy We believe in balance, well-being, and a positive workplace.
If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!
Office Address:10thFloor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
