Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent communication skills, a strong customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite and follows a night shift schedule to align with US business hours.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and chat to US-based clients.
• Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
• Maintain a high level of professionalism and empathy in all interactions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Accurately document customer interactions in the system following company guidelines.
• Meet performance metrics related to response time, resolution rate, and customer satisfaction.
• Stay up to date with product knowledge, policies, and procedures to ensure accurate information delivery.

Requirements:

• Bachelor's degree in any field.
• Minimum of 2 years customer service experience, preferably supporting international (US) customers.
• Strong verbal and written English communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, email, and CRM platforms.
• Willingness to work onsite during night shift hours (between 9:00 PM – 11:00 PM start time).

Preferred Qualifications:

• Experience in a BPO or customer support role for US-based clients.
• Familiarity with CRM tools such as Zendesk, Salesforce, or similar platforms.
• Excellent problem-solving skills with a customer-first mindset.

Why Join Us

✨ Competitive salary and benefits

✨ Dynamic, supportive, and collaborative work environment

✨ Opportunities for career growth

✨ Exposure to global operations and US-based stakeholders

Apply now and be a part of our dynamic and growing team!