Customer Service Specialist

Customer Service Specialist

Work Mode: Onsite at Ayala Avenue, Makati

Job Overview

We are seeking a reliable and customer-focused Customer Service professional in customer service or account support. This role involves managing client interactions, supporting account operations, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Act as the main point of contact for assigned client accounts, handling inquiries and requests promptly and professionally
• Support account management activities such as order processing, follow-ups, renewals, and issue resolution
• Build and maintain strong client relationships to ensure satisfaction and long-term retention
• Coordinate with internal teams to ensure timely delivery of services and accurate communication
• Track account activity, maintain updated client records, and document interactions in CRM or internal systems
• Assist in preparing account reports, summaries, and client updates
• Identify potential issues and escalate concerns appropriately

Qualifications

• Bachelor's degree or equivalent work experience
• 1 - 2 years of experience in customer service, account management, or a related role
• Strong written and verbal communication skills
• Good organizational and time management skills
• Ability to manage multiple accounts and priorities
• Customer-centric mindset with problem-solving ability
• Proficiency in MS Office or Google Workspace; CRM experience is an advantage