Customer Service Specialist

Company Description

Enshored helps high-growth companies scale effectively by managing specialized outsourcing teams. With a team of over 2000 professionals, the company enhances customer service quality and responsiveness while supporting rapid growth for its clients. Enshored provides expertise in Customer Experience, Back Office, Sales & Marketing, and Content Moderation across industries like TravelTech, HealthTech, FinTech, E-Commerce, and SaaS. Recognized as one of the fastest-growing companies in the U.S. by Inc. 5000 for five consecutive years, Enshored operates globally and is headquartered in Long Beach, CA, since its founding in 2014.

Role Description

This is a full-time, on-site Customer Service Specialist role located in Pasig and/or Cebu. As a Customer Service Specialist, you will assist customers by addressing inquiries, resolving concerns, and providing high-quality support through various communication channels such as phone, email, or chat. You will be responsible for ensuring customer satisfaction, maintaining professionalism, and delivering an outstanding customer experience while adhering to company policies and standards.

Qualifications

• Proficiency in Customer Support and Customer Service
• GDS knowledge is a PLUS!
• High school diploma or equivalent required; relevant certifications or higher education is a plus