Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Responsibilities:
- Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
- Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
- Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
- Raise tickets for customer data updates.
- Process credit notes as required relating to price or delivery discrepancies.
- Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
- Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
- Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
- Liaise with other internal departments in respect of resolving customer enquiries.
- Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
- Cover for other team members as required (cross country cover required).
Qualifications:
- Bachelor's Degree preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
- At least 1+ years experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
- Excellent written and verbal communication skills (English and Dutch).
- Ability to prioritize and complete own workload with minimal supervision.
- Experience of using ERP systems, preferably SAP.
- Willing to work in UK, European and International Time Zones.
- Amenable to work in Hybrid Setup
Why Join Us
Competitive Salary & Benefits Earn well while enjoying great perks
Career Growth Clear paths for promotions and skill development
Supportive Work Environment Join a team that values you
Comprehensive Training No experience No problem! We've got you covered
Exciting Opportunities Be part of a dynamic and growing industry
Ready to take the next step Apply today!
