Customer Service Representatives

Company Description

Startek Philippines specializes in creating personalized experiences that bring global brands closer to their customers. The company is dedicated to delivering exceptional customer support and innovative solutions to build meaningful connections. Startek values a customer-centric approach and aims to foster strong relationships between businesses and their audiences. With a focus on memorable interactions, Startek enhances the customer journey for brands worldwide.

Role Description

This is a full-time, on-site role for Customer Service Representatives located in Makati. The role involves responding to customer inquiries via phone, email, or chat in a professional and timely manner. Responsibilities include resolving customer concerns, providing accurate information about products and services, and maintaining exceptional customer satisfaction. Representatives are expected to work as part of a team, adhere to company policies, and meet performance metrics.

Qualifications

• Strong communication, listening, and interpersonal skills
• Problem-solving and critical thinking abilities for resolving customer inquiries
• Proficiency in navigating customer service software and tools
• Ability to handle multiple tasks efficiently and work in a fast-paced environment
• Experience in customer service or related fields is a plus
• High school diploma or equivalent required; a college degree is an advantage
• Fluency in written and spoken English
• Willingness to work flexible shifts, including weekends and holidays