Customer Service Representatives

Description:

With more than 14,000 employees and an 11,000 seat capacity, EGS boasts of a large Philippine presence in Metro Manila, Clark, Ilocos & Davao servicing US Domestic and International Banking, Healthcare, Publishing, Travel, Telecommunications, Technology, eCommerce / eRetail and Transportation.

Duties and Responsibilities:

• Can successfully communicate with customers to gather information and learn about their needs and expectations
• Collaborate with others to ensure the customer issues are resolved
• Understands the concept of solution delivered'on first contract

Qualifications:

• Must have excellent English communication skills
• Should be at least 18 years old
• Must have completed high school and/or at least one year in college in any field
• Preferably with collections, sales or customer service experience in a call center industry (exposure to international clients would be an advantage)
• Must possess excellent listening and problem-solving skills
• Must have working knowledge of computers and the internet can type 25 wpm
• Ability to multi-task in a fast-paced environment
• Applicants must be willing to work in Quezon City/ Cubao, Quezon City / Bluewave, Marikina / The Fort, Taguig / Sta. Mesa / Alabang, Muntinlupa / Clark, Pampanga / Ilocos / Davao
• Fresh graduates / entry level applicants are encouraged to apply
• Full time positions are available

Requirements:

Skills:
Good Communication (listening, verbal, written), Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner