Exciting Career Opportunity: Customer Service Representative - Speed-to-Lead & Booking
Location: Remote - Philippines Based
Compensation: $18K-$24K/yr salary
Job Type: Full-Time, Remote
Industry: Electrical / Home Services / Customer Service
Why Join Us
We are seeking a high-energy, Remote Customer Service Representative to manage our Speed-to-Lead operations. This role is the heartbeat of our scheduling, ensuring our US-based electricians are dispatched efficiently to help local homeowners. If you have Exceptional English proficiency, who thrives in a fast-paced, sales-driven environment, this is the perfect career path. What sets us apart:
- Competitive Remote Pay: $18K-$24K/yr salary
- High Impact: Directly drive revenue by calling new leads within 60 seconds
- Stability: Full-time, long-term remote role with a growing US company
- Autonomy: Manage and optimize the daily schedule like a game of Tetris
- Growth Path: Opportunities to advance into dispatch leadership or training roles
Your Role: What You'll Be Doing
- Call new leads within 60 seconds to qualify requests and urgency
- Schedule on-site appointments for electricians and confirm customer details
- Handle inbound calls and texts professionally to build immediate trust
- Manage dispatching and routing to minimize gaps and keep the day tight
- Document all job notes and outcomes accurately within our CRM system
- Track lead sources and booking status to ensure no opportunity is dropped
Required Qualifications
- Exceptional English proficiency with professional, neutral verbal clarity
- Strong phone presence that is warm, professional, and highly confident
- Proven ability to book appointments and handle common customer objections
- Highly organized and tech-savvy with experience in scheduling and task tracking
- Calm under pressure while working a fast-paced Speed-to-Lead process
- Stable internet connection and a dedicated, quiet remote workspace
Preferred Qualifications
- ServiceTitan experience is a major advantage (or similar CRM/dispatch software)
- Experience in US home services (Electrical, HVAC, or Plumbing) strongly preferred
- Knowledge of electrical job types (troubleshooting, panel work, EV chargers, etc.)
- Proven track record in high-volume dispatching or remote customer support roles
Compensation & Schedule
- Earnings: $18K-$24K/yr salary
- Benefits: Stability, career growth, and the ability to work 100% remotely
- Schedule: Full-time, remote role (must align with Tucson, AZ business hours)
Our Core Values
- Protection First Every home is treated as if it were our own
- Relentless Innovation We lead with cutting-edge energy solutions
- Legendary Service We are trusted advisors, not just contractors
- Radical Transparency On time, upfront, and honest in all we do
- Community Loyalty We build lasting relationships, not one-time transactions
Ready to Build Your Career While Making a Local Impact
This isn't just another customer service job-it's your opportunity to be the front line of a high-growth home services company. If you are a motivated professional who loves the fast-paced nature of dispatching and sales, we want to hear from you. Join our team and help us set a new standard in customer care.
APPLY HERE!
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