Want to look for a career in BPO industry This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.
Job scope: Pure Customer Service, Inbound Calls, No Upselling
RESPONSIBILITIES:
You will:
- Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
- Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Analyze customer service needs for communication to service and technical departments, when applicable.
- Requires ability to navigate a computerized data entry system or other relevant applications.
Qualifications:
- Minimum Highschool Graduate with 6 months of BPO experience
- Open for any College Fresh Graduates
- With Good Communication Skills.
- Candidate must be flexible to work at any shift/graveyard
Shift Schedule:Graveyard shift
Location:Vertis North, Quezon City
