Customer Service Representative

Company Description

As our company continues to grow, we are pleased to open new opportunities for Healthcare Associates who are looking to build a rewarding career in the BPO industry with us. Strategic Office Support (SOS) is a Business Process Outsourcing (BPO) company based in eBloc 3, IT Park, Lahug, Cebu City. We specialize in delivering comprehensive support services to clients in the US healthcare sector. By working with a wide range of healthcare organizations, we help provide efficient administrative and operational assistance, allowing our clients to focus more on delivering quality patient care.

Role Description

This is a full-time, on-site role for a Healthcare Associate located in Cebu. Responsibilities include supporting healthcare operations, providing excellent customer service, assisting patients with inquiries, maintaining accurate records, and coordinating with medical staff. The role also involves administrative tasks and ensuring compliance with healthcare policies and standards.

Qualifications

At least 1-year BPO experience

Great English communication skills

College Graduate/Senior High School Graduate

Strong computer and multitasking skills

Willing to work on-site and on a US schedule

Experience with healthcare or medical accounts is a plus

Responsibilities

Talk to patients via phone, email, or chat

Work with healthcare management systems

Handle billing inquiries

Keep customer info accurate and up to date

Hit quality and productivity targets

Perks & Benefits

Be part of a dynamic and supportive team

Competitive salary + performance bonuses

Career growth opportunities

Start ASAP and grow with us

Virtual Hiring Process:

CV Screening → Initial Interview → Assessment → Final Interview → Job Offer

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