Customer Service Representative

About the role

As a Customer Service Representative - Non Voice at SPi Global (now Straive), you will be playing a crucial role in ensuring exceptional customer experience and support. In this full-time position based in Paranaque City, Metro Manila, you will be responsible for providing efficient and effective non-voice customer service, leveraging your exceptional communication and problem-solving skills.

What you'll be doing

1. Respond to customer inquiries and requests through various non-voice channels such as email, chat, and social media
2. Provide accurate and timely information to customers, resolving their issues and concerns efficiently
3. Identify opportunities to enhance the customer experience and recommend process improvements
4. Maintain detailed records and documentation of customer interactions
5. Collaborate with cross-functional teams to ensure seamless customer support
6. Adhere to established quality standards and key performance metrics

What we're looking for

1. Completed at least 2nd year in college (High School graduates from the old curriculum are welcome to apply)
2. BPO experience is preferred but not required.
3. Strong customer service orientation with excellent communication and interpersonal skills
4. Proficiency in English, both written and verbal
5. Ability to work in a fast-paced, dynamic environment and multitask effectively
6. Problem-solving skills and a keen eye for detail
7. Adaptability and a willingness to learn new technologies and processes

About us

Straive is a leading global provider of content technology and solutions. With a strong presence in the Philippines and a diverse workforce, we are dedicated to delivering high-quality services and innovative solutions to our clients worldwide. Our company values of excellence, integrity, and collaboration drive us to continuously improve and exceed our customers expectations.

Apply now for this exciting opportunity to join our team as a Customer Service Representative - Non Voice and be a part of our dynamic and growing organization.