We're a cutting-edge IT training company, constantly taking on new challenges and delivering outstanding results. Work with a team of relentlessly driven professionals... all armed with a healthy dose of humor and fun. We believe that you should not only work hard at your job but have a blast doing it with people you love being around.
StormWind Studios is the leading provider of cloud-based online training, improving the teams of companies throughout the US and Canada. We are looking for a Customer Service Pro, but not just any run of the mill rep; a true Client Amazement Representative.
What Will I do
- Entering data to create client accounts.
- Generate and analyze data for presentation to internal clients.
- Answer inbound client calls and emails, diagnose and resolve any questions or issues they are
experiencing.
- Communicate proactively with clients via phone and email to foster relationships, upsell and
- Generate sales renewals.
What should I know
- Be able to talk to anyone, politely and professionally.
- Must not confuse being busy with being productive.
- Must be able to write professionally and have excellent spelling and grammar skills.
- Have the ability to not just listen, but to hear what is being said.
- Must have a winning attitude and demonstrated dedication to ensuring client amazement.
- Constantly assess and recommend ways our team can be more efficient, generate more revenue, and generally, be more awesome (if being more awesome is even possible).
- Must be able to independently, and as part of a team, think critically, make decisions and take
actions which are ethical, professional, and profitable.
- Must be humble
- Must have the ability to embrace continuous change and exhibit the adaptability to work within realistic, yet demanding deadlines
Technical Skills
- Minimum of Associates degree or equivalent work experience
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Knowledge of Salesforce preferred
