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remoteva

Customer Service Representative

remoteva
Philippines
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  • Posted 2 months ago
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Job Description

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.

Requirements

Key Responsibilities:

  • Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
  • Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
  • Manage and respond to messages, comments, and inquiries on Facebook and Instagram
  • Maintain a high level of customer satisfaction through clear communication and problem-solving
  • Escalate complex issues when necessary and follow up to ensure resolution

Requirements:

  • Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
  • Strong written English communication skills
  • Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
  • Good organizational skills and attention to detail
  • Comfortable using computers and learning new tools quickly

Work Schedule:

  • Availability between 6:00 AM - 10:00 PM EST (flexible scheduling within this window)

Preferred Qualifications:

  • Female candidate
  • Pet owner or someone who enjoys working with pet-related brands/products (a plus)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

remoteva

Job ID: 146773385

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Last Updated: 23-06-2026 07:42:53 AM
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