Customer Service Representative

remoteva

Philippines

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Posted 12 days ago
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Job Description

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.

Requirements

Key Responsibilities:

Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
Manage and respond to messages, comments, and inquiries on Facebook and Instagram
Maintain a high level of customer satisfaction through clear communication and problem-solving
Escalate complex issues when necessary and follow up to ensure resolution

Requirements:

Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
Strong written English communication skills
Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
Good organizational skills and attention to detail
Comfortable using computers and learning new tools quickly

Work Schedule:

Availability between 6:00 AM - 10:00 PM EST (flexible scheduling within this window)

Preferred Qualifications:

Female candidate
Pet owner or someone who enjoys working with pet-related brands/products (a plus)

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About Company

remotevaJob Source: www.linkedin.com

Job ID: 146773385

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Last Updated: 14-05-2026 09:36:38 PM

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