Customer Service Representative

We're seeking an individual who thrives on direct customer interaction. As the primary point of contact before the event, the coordinator will walk clients through the essential components of their participation. This includes explaining our exhibitor manuals, assisting with directory listings, and guiding them through digital product adoption. The goal is to help them clearly understand what success looks like and to show them how to achieve it.

What You'll Do:

• Serves as the primary contact for all post-sales assistance.
• Works to increase exhibitor loyalty, encouraging them to book future events and participate again.
• Boosts exhibitor involvement by adhering to the four-touchpoint strategy and actively participating in event kickoffs.
• Enhances exhibitor satisfaction by ensuring timely completion of the onboarding process.
• Supports all stages of the sales cycle and customer journeyfrom prospecting and nurturing to closing, upselling, negotiating, and servicing.
• Ensures exhibitors complete their dashboards and fully appreciate the benefits of completing their profiles using Atlas.
• Utilizes Salesforce to log activities related to each exhibitor outreach and to schedule subsequent touchpoints accurately.
• Assists exhibitors in navigating the manual to quickly locate the necessary information.
• Oversees registration issues by using administrative access to manage exhibitor badge concerns.
• Identifies opportunities to present additional value through digital products and related services.
• Takes full responsibility for the success of each exhibitor, effectively managing their business objectives.
• Understands and communicates the features and benefits of the Emperia product before and after events.

What We're Looking For:

• Bachelor's degree.
• At least 1 year of customer service experience
• Experience in voice (outbound) / non-voice set-up (emails, chats)
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Skilled in written and spoken communication
• Experience dealing with various stakeholders in a global perspective
• Basic skills in using and navigating Salesforce
• Basic skills in using and navigating through different show websites
• Basic skills in using Microsoft Office applications
• Account Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objective.